Refund Policy

At Digital Wit, we strive to deliver high-quality services and customer satisfaction. However, we understand that situations may arise where a refund is necessary. Please review our refund policy outlined below:

1. Refund Eligibility:
2. Refunds are applicable to service fees paid for Digital Wit’s services.
3. Refunds are considered within 30 days of the initial payment for services.

2. Eligible Circumstances for Refunds:
3. Quality Issues: If the delivered service does not meet the standards agreed upon or is significantly different from what was promised.
4. Non-Delivery: In cases where the service was not provided within the agreed-upon time frame and no alternative arrangement was made.
5. Cancellation: If you cancel the service within the cooling-off period of 24 hours from the initial purchase, a full refund will be issued.

3. Non-Refundable Services:
4. Any expenses incurred by Digital Wit on behalf of the client for third-party services or resources will not be eligible for a refund.
5. Services already provided or partially delivered as per the agreement are non-refundable.

4. Refund Process:
5. To request a refund, contact Digital Wit’s customer support team at support@digitalwit.xyz or +17027276833 (Whatsapp) within the eligible timeframe.
6. Provide relevant details such as order number, service details, and reasons for the refund request.
7. Our team will review your request within 3 working days.
8. If the refund is approved, it will be processed using the original method of payment. Refunds may take 5-10 business days to reflect in your account.

5. Dispute Resolution:
6. In case of disagreement over refund eligibility, Digital Wit aims to resolve issues through communication and negotiation.
7. If a mutual agreement cannot be reached, further steps may involve arbitration or legal action as governed by the laws applicable to the jurisdiction of Digital Wit.

6. Policy Changes:
7. Digital Wit reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on the website.
8. Continued use of our services after any modifications to the refund policy constitutes acceptance of the revised policy.

By engaging with Digital Wit’s services, you acknowledge and agree to abide by this refund policy. For any queries or clarification regarding this policy, please contact us at support@digitalwit.xyz or +17027276833 (Whatsapp).

This refund policy is effective as of 01.01.2018 and applies to all transactions made thereafter.